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Returns & Exchanges

Essential Online Return Policy

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.We accept returns for products purchased from ESSENTIAL Home Made Online only, and all returns are inspected upon return. Products purchased from ESSENTIAL Online must be returned in new or gently used condition and within 7* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. ESSENTIAL Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

If your online order is not as expected, please Contact us.

If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist. Our Online Service Team will be happy to assist you with eligible returns and provide you with specific return instructions.

Returns will be processed within 4 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. Please note: eGift cards, gift cards, promotional items, final sale items, or ESSENTIAL products purchased somewhere other than essentialhomemade.com are not eligible for return online. See below the form to initiate an online return and generate a prepaid return label (no printer required).

Returns

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy*. To get started, simply enter your Online Order number.

Need help finding your order number?

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Receive at Home

Our delivery service is available exclusively within the United States (US) to ensure a secure and reliable delivery experience. We prioritize the safety and security of your orders from start to finish.

Responsibly Sourced

Every item in our collection has been carefully chosen to ensure that you not only get the best, but also contribute to a more sustainable and safer environment.

Exchange and Return

We are here to assist you if you are dissatisfied with your purchase. Simply contact us within seven days of receiving your order, and we will gladly rectify the problem.

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Reward Points

EARN POINTS FOR ACTIONS:

Refer a friend

20 POINTS

Make a purchase

60 POINTS

FAQS:

Beginning your journey is easy! Simply click the “Create An Account” button to start. Once you’ve registered with our store, you’ll gain access to a plethora of opportunities to earn points in various exciting ways!

There are multiple methods to accumulate points through our dynamic promotions! Head over to the ‘My Account’ section to explore our current offerings. Check back regularly as we frequently introduce fresh avenues to earn points!

Claiming your rewards is a piece of cake! You can add your points to the cart or even at the time of purchase. Just click on apply points to claim your reward.

Your current points balance is conveniently displayed on My Account.

Absolutely not! Signing up is completely free, and earning points won’t cost you a penny.

Once you’ve registered your account, you’re all set – there’s no need to sign up for individual promotions separately. Simply meet the promotion requirements, and we’ll credit your account with points immediately!

Points earned from promotions will be credited to your account immediately upon completion!

Nope! Your points are here to stay – they’ll never expire.

Returns will result in the corresponding loss of points initially earned when purchasing the item.

Our support team is here to assist you with any queries about our rewards program. Simply send us an email, and we’ll gladly help you out.

You may occasionally receive program-related emails from us. If you prefer not to receive such emails, simply click the ‘Unsubscribe’ button when you receive the next email.

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